FAQ

How to pay online

We accept Visa, MasterCard, Delta, Switch and JCB. We now also accept American Express. We will require payment before we can despatch your order.

Ordering or paying by post or phone

We are able to take orders by phone or post. To order by phone you will be required to provide together with all items required, a valid credit card number registered to you and all other details concerning the card plus a delivery address. To order by post you will be required to pay by cheque and again provide all the details of the order, your personal details as the person placing the order plus the delivery address. We despatch goods on clearance of cheque.

How are my parcels delivered?

We use a 3rd party carrier to deliver your orders. If the carrier cannot make a secure delivery they will leave a card telling you where the parcel is or ask you to arrange a convenient delivery date. Please let us know via the contact us section if you have a safe place where the carrier can leave your parcel if you are out.

What if my item is out of stock?

Sometimes an item goes out of stock while you are ordering it and therefore the delivery time listed with the product becomes out of date. If your item is out of stock, we will hold your order until stock is delivered to us. Your order will then be immediately sent to you. We will notify you by e-mail should this be the case. If the order takes longer than 28 days to fulfill, we will refund you the amount of the undelivered item. We will notify you by e-mail when we are unable to supply an item.

How long will it take my order to arrive?

Each product listed in our catalogue is listed with a delivery time that is usually met but in rare cases the item goes out of stock while you are ordering and in these cases we will notify you immediately.

Please note: If you have ordered more than 1 item, we will send the entire order in one parcel. Your order may be delayed if any of the items is out of stock or has a later delivery time than the others in the order. If you require a product in advance of the others, please place it as a separate order.

What should I do if my order has not arrived?

If you do not hear from us regarding an order cancellation, and your order has not arrived after 28 days, please contact us either via the contact us page or by calling customer services on 020 8886 0606.

Delivery Costs

Delivery costs are calculated on the value of an order so to get an idea of what an item costs you to be delivered, we invite you to simulate an order on our website.

Returns and refunds

We want you to be totally satisfied with every purchase you make from HollowaySports.co.uk. So if, for any reason, you are not completely happy with your purchase, simply return it within 14 days of delivery, unused in its original packaging together with the receipt, to any Holloway Sports store or we can arrange collection free of charge*. We'll exchange it or offer you a full refund and that's guaranteed!

Some products are excluded from the 14 Day Money Back Guarantee. These products are items that are personalised or made to your specification, items that have a date to them such as perishables, magazines or periodicals and items that cannot be returned due to hygiene reasons such as earrings or cosmetics. Your statutory rights are unaffected.

Cancellations

Under the Distance Selling Regulations you have a right to cancel your order for any item purchased on this website, for a full refund. This does not apply to items personalised or made to your specification; audio/video recordings or software that you have unsealed; items such as earrings and cosmetics that cannot be returned for hygiene reasons; perishable goods (e.g. food and flowers) and periodicals/magazines.

To cancel you can email us, or write to us (see contact us for details) within seven days of delivery of your items, quoting your order number. You must take reasonable care of the items and must not use them. Items may be returned to an Holloway Sports store or we can arrange collection free of charge*.

*Postage costs for any item returned are your responsibility unless the item is being returned because it is faulty or not what was ordered. If this is the case, please contact us on 0208 886 0606 and we will arrange for collection free of charge. If this is not the case you can deliver the item in person to any Holloway Sports store to avoid incurring postage costs.

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